Computer Repair

If there's one thing we can all agree on about technology, it's that sometimes things go wrong.  Sometimes that takes the form of an obvious problem, like the computer not turning on.  Sometimes the problem surfaces gradually, like when malware incrementally slows down your computer.  Either way, a little TLC can get you up and running at maximum efficiency- and that's where we come in.

Our unique, customer-first approach to computer repair guides every stage of the process, ensuring our clients receive the service they need.

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Our Unique Approach

There's several ways to approach any problem.  Our years of experience have shown, time and time again, that following a core set of principles ensures that our clients have the best possible experience.

  1. Solve the problem completely, but change as little as possible about the environment.  Every customer is unique, and their computing environment is just as unique.  You may have spent hundreds of hours on your computer, getting things just the way you want them.  You may have specific procedures written down for your most complex or important tasks.  A properly working computer isn't going to increase your productivity if you need to adjust to a bunch of changes.  This is why we take the lightest touch possible to get the job done.  
  2. The customer should be in charge of the level of service.  Sometimes you just need it working, yesterday.  Sometimes you need a little more information about what happened and why.  Either way, we've got you covered.  If you prefer the quickest fix available, we can get to work pronto.  If you'd rather just learn how to do it yourself, pull up a chair.  Your repair shop shouldn't dictate what service you get by their internal processes, they should adjust each service to the customer's needs.
  3. Charge for your time, the information is free.  We provide digital copies of all of our findings.  Any problem or procedure that comes up often will be documented and published to for public consumption and search engine indexing.  The more information our clients have to empower their use of technology, the more likely it is that they will come to us with interesting problems.